Support

How can we help?

Use this page for account access, birth profile setup, credits, checkout, reports, voice, AstraGate, and older PDF order recovery.

Member quick fixes

  • - New to Past Life Labs? Start with membership so account creation, checkout, and birth profile setup happen in order.
  • - Existing member? Enter the dashboard and follow the next action status.
  • - Checkout or credits? Open pricing or the reports and credit wallet.
  • - Still unsure? Check the FAQ for profile, credit, report, and voice rules.

Older PDF order recovery

Older one-off PDF purchases can still be recovered by email or Stripe checkout/session ID. Current member reports are handled in the dashboard.

OR

Use this only for older one-off PDF orders. Current member reports live in the dashboard reports area.

Include the email used at checkout, checkout/session ID if you have it, the page you were on, and the exact issue with the chart, credits, report, voice, or AstraGate.