I typed the wrong birth time. How do I fix it?
Visit your PDF download page and click “Edit birth details & regenerate PDF.” You have one precision correction per order, which resets AstraGate’s chart data and rebuilds the PDF automatically.
Support
Frequently Asked Questions
Direct your customers here so they know exactly how to handle timezones, corrections, and magic links without waiting on email replies.
What if AstrologyAPI can't find my location?
Use the manual timezone override on your reading page to set the UTC offset and label. This feeds directly into the AstrologyAPI calculations to keep your placements accurate.
Did I receive my magic link?
Your unique link is sent from notifications@pastlifelabs.com. If it’s not in your inbox, check spam or request a new one using the Email Magic Link widget on your reading page.
Why is regeneration limited?
Each PDF order includes one correction to prevent sharing reports between friends. The limit protects you (and us) from fraudulent retries while still letting you fix honest mistakes.
How do I contact support?
Use the support form to send us a message. You’ll get an instant auto-reply with the exact steps most issues require, plus we’ll follow up if anything custom is needed.